The dark side of it, it would take me 5-6 hours to get to Chicago, yet it will take me 2 hours to get to St. Louis also. In general air trip from St.Louis would cost me a little bit over $4200 for 2 adults(my mother and I) and my 2 year old. My friend and her daughter, we consider them part of the family, are going with us, so there is an additional $2500. I am not adding rental car with two car seats going one way, since we will go for 5 weeks or if we will decide to take our car and just pay for long time parking $10/day($350) etc....
After few month of searching for the right price and reasonable layover time we finally got the right ticket. Going on a trip with kids, we had to make sure you have enough time to change our planes in case someone wants to pee or poo or any other consequences. Both kinds, 2 and 4 year old are not using diapers, yet still not old enough to ask them to pee "right now" because it will be another hour before they would do it. Long story short- our dream came true and our nightmares of searching for tickets were over. We booked the flight,we paid for tickets and live happily ever after.
Well...that story is not about us. We cannot go from hell(ticket search) to heaven (tickets bought and paid for) ... We need to go through Dante's inferno( nine circles of hall). I received an email
Dear Orbitz.com Traveler,
We have received notice from LOT-Polish Airlines that they have made significant changes that impact your itinerary. We must speak with you as soon as possible to discuss the airline's available options, which may be very limited.
Please call Orbitz.com as soon as possible:
Toll Free: 1-844-663-2278
or
Direct: 1-312-279-7777
The changes made by the airline will not be reflected in your itinerary until we have had the opportunity to speak with you.
Thank you for your immediate attention to this matter.
Sincerely,
The Orbitz.com Travel Team
I panicked. Imediately called them to see what's wrong. It is natural to feel that way, as if everything was fine- they would not contact me. Right?
They got the money few month ago and now making money on it already and will be till May....
I was on a phone for 2 hours and 42 minutes dealing with Orbitz about my cancelled flight from Chicago to Warsaw, Poland. Cancelled!!!
They gave us another one for the later time. It would be fine if we would not miss our connecting flight to Ukraine. With a new flight we have only 1 hour and 10 minutes to change international flight in Warsaw,Poland. Do you think three adults with two little kids would have enough time to change a plane at international airport? Not to mention it is the last flight from Warsaw to Ukraine on that day.
Almost three hours with Orbitz.. going from customer service representative to supervisor and at the end to manager ...asking to at least to put us in seats closer to exit, so we would be the first one to get out and RUN to connecting flight. I got nothing .. just email
Hello Ianina, Thank you for calling us today regarding your airline schedule change. We called Polish Airlines on your behalf and they informed us the only option for the dates requested is for the flight leaving May 10th from Chicago ORD and arriving May 11th in Warsaw at 1:30 pm and to have your connecting flight leaves from Warsaw to Kiev at 2:40 PM. This provides 1 hour and 10 minutes to get to your next flight. The minimum connecting time for international flights in Warsaw is 40 minutes. This connecting flight meets the minimum connection time for international flights in Warsaw. We called the airline twice on your behalf to see if they would move you to business class to move closer to the front of the plane. They informed us per the fare rules of the ticket for airline schedule changes that the new ticket must be within the same class and that they will not move your tickets to business class. Your original ticket was for economy class and so the new ticket also has to be for economy class. Orbitz does not control if the airline has a change of schedules but in the event that one does happen we operate within the airlines rules and advocate on your behalf if these schedule changes are not satisfactory. I apologize that the airline wasn't able to accommodate you to business class and for the airlines change of schedule. Regards, Josh Corporate Customer Care
I still have unsolved issue. I called to my airline LOT
Customer service representative Angelina Witon advised me of the same and told me that it is a paid service to reserve seats closer to exit. They will not do it for free, and it does not matter that they cancelled the flight and gave us the one with very short layover and we might be late and spend some time in Poland. She advised again that 40 minutes are enough to change a flight. I asked her if she has kids and if she ever traveled with them. And guess what... she does not have kids yet, so of course she cannot be in my shoes. She did not even want to connect me to her supervisor....great customer service. Later received an email from other LOT representative:
Dear Madam,
thank you for your message.
thank you for your message.
In case of delay that affect the further parts on the journey on one ticket, the airport rebooks the passengers to other flights connecting to the airport that they were supposed to fly to. Those flight can also be with other airlines or additional transfers.
If there are no more flight for which the passengers can be rebooked to on the same day, the airport provides the passengers with accomodation in hotels. Vouchers for the taxi from and to the airport are also provided.
If the passenger needs a visa in order to stay in Poland, the airport issues a temporary visa.
If there are no more flight for which the passengers can be rebooked to on the same day, the airport provides the passengers with accomodation in hotels. Vouchers for the taxi from and to the airport are also provided.
If the passenger needs a visa in order to stay in Poland, the airport issues a temporary visa.
Should you require any further information, please do not hesitate to contact us either by e-mail lot_info@lot.pl or by phone through our Contact Center (numbers listed below).
We kindly ask you to keep all previous messages. Maintaining correspondence history will help us accelerate our processing of your case.
Best regards,
Michał Zawada
Customer Communication Specialist
LOT Polish Airlines S.A.
We are at your service 24 hours a day, 7 days a week.
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